Research Article

Evaluation of Healthcare Service Quality Using Grey Relational Analysis (GRA) Method

Abstract

Health services medical professionals, institutions and allied health have employees, they medical care for those who need it provide health services patients, families, communities and serving people. Hospitals, clinic and community health agencies from other work environments it will be very different. Healthcare systems are complex and hospital systems, patient care, insurance, healthcare about providers and legal issues here are what you need to know there are things. This tutorial basic health concepts help to learn, thereby you may succeed in work and can understand the computer. gray relational analysis is gray calculating relational degree and the contribution of the core behavior of the organization between measurement or system factors determine the degree of influence is a method. Two between factors or for two systems of the relationship between the measures is called the degree of gray correlation. Alternative: Scale Construction, Scale Validation, nurses, staff members. Evaluation Preference: Medical service, Service responsiveness, Discharge, Admission, Hygiene, Visual Facility. From the result it is seen that Discharge is got the first rank where as is the Admission is having the lowest rank. Resulting in discharge ranked first, there admission has low rank.